Teachers would have faced a situation in their career when a parent does not accept a specific strategy that was executed to support their child or maybe did not agree with a mark or grade. It would be appropriate not to fuel the fire. Parents are only concerned about the welfare of their children, and often the anger is not directed at a teacher but the situation. Teachers must learn to collaborate with parents in their children’s education. They have to adopt a safety-first approach while dealing with parents. Teachers who find themselves in conditions of conflict have to be vigilant in safeguarding themselves.
Teachers must document every activity/incident, to be on the safer side. It would come in handy on many occasions.
Communicating with parents
Teachers must determine the extent to which parents' concerns regarding their children can be handled over the phone. Teachers can calmly present the facts to the parents over the phone. Usually, parental complaints are due to miscommunication or misunderstanding. Irrespective of whoever is at fault, it is appropriate to set the record straight in a professional way. Staying positive would reinforce the belief of resolving conflicts expeditiously.
Prepare a backup plan
If a teacher must have a meeting with a parent who seems specifically angry, ensure to have someone from the management during the face-to-face meeting.
Do not forget to call a time out
If a teacher is having a meeting with a parent who is increasingly getting irritable, calmly inform of continuing the meeting at a different date/location, with other participants being present.
Avoid giving personal information
Be very careful about providing personal information, such as contact details, addresses, etc. Any individual with harmful intentions may end up putting you in danger. Avoid posting such information on social media.
Adhere to school safety policies
School safety policies are there for a purpose. The school has to enforce safety policies, and enact them when there is a requirement. Schools, be it public or private, must have a policy related to parents' behavior within the school premises.
Listen and stay calm
Teachers must listen and stay calm. By becoming angry, they would potentially make it personal. By listening without any judgment, they would be able to comprehend the real issues better and respond professionally.
Empathize and Categorize
Considering the situation from their perspective would enable teachers to understand why parents are upset.
Teachers must be professional as well as be firm about their position. Be courteous and ensure your values are not compromised.